hakaTerms of Use

At haka, we operate a sportsbook and live gaming platform accessible to users in supported jurisdictions. Our terms set out the conditions under which you access our services, manage your account, place wagers, and interact with our promotions. We craft these terms to be transparent and fair; they reflect our commitment to protecting your rights while maintaining a secure, compliant platform.

This page outlines how we at haka handle account creation, deposits and withdrawals, bonus mechanics, disputes, and jurisdiction-specific restrictions. If you have questions about any clause, our support team is available in English to clarify. By using haka, you acknowledge that you have read and accepted these terms.

Account Opening and Eligibility on haka

When you join haka, we require verification of your identity, address, and age through our Know Your Customer (KYC) process. We collect documents such as a national ID, passport, or driving licence, along with proof of address (utility bill, lease agreement, or bank statement). This verification is mandatory under local gaming regulations and protects both you and our platform from fraud and money-laundering risk.

We at haka do not permit account access from users under the legal age of majority in their jurisdiction, or from jurisdictions where online gaming is prohibited. Our services are available only where local law permits. You are responsible for verifying that your use of haka complies with your own jurisdiction's regulations.

Account security and two-factor authentication

Your haka account password must be strong, unique, and kept confidential. We recommend enabling two-factor authentication (2FA) via SMS or email for additional security. If you suspect unauthorised access, contact our support team immediately; we will review your account activity and reset your credentials if needed.

Deposits, Withdrawals, and Payment Methods on haka

We at haka accept deposits via multiple channels: mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment), QR-code payments (e-wallet), and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or within a few minutes depending on the payment provider's queue. Your account balance reflects your deposit immediately and is available for wagering across all haka games — sportsbook markets, live-dealer tables, and slots.

Our withdrawal policy

Withdrawals on haka are processed through the same verified payment methods you used for deposits. When you request a withdrawal, our compliance team reviews your account activity and transaction history to prevent fraud and ensure regulatory compliance. This verification window is standard and necessary; it is not a delay but a security measure. Once verified, your funds are routed back to your bank account or mobile wallet within the timeframe typical for that payment method — usually within hours, though bank processing may vary.

Minimum and maximum limits

We maintain minimum and maximum deposit and withdrawal limits per transaction and per rolling period. These limits vary by payment method and your account tier. Check your account settings or contact our support team to confirm the current limits for your preferred payment option.

Our Bonus and Promotion Terms

At haka, we offer several promotions: a welcome offer for new accounts, weekly cashback tied to your activity tier, referral bonuses when you invite friends, and seasonal campaign perks. These are optional credits that enhance your play, not guaranteed winnings.

Welcome offer eligibility and play-through

Our welcome offer applies to new haka accounts that complete KYC verification and make a qualifying first deposit. The offer includes a play-through requirement — a minimum total of stakes you must place before the bonus credits become withdrawable. We specify the exact play-through rate and eligible games in the promotion terms at the time of claim. Read these terms carefully before accepting; they differ by promotion and season.

Weekly cashback and tier progression

Every Monday, we calculate cashback for all haka users based on their total stakes over the previous seven days. Your tier level (Bronze, Silver, Gold, Platinum, VIP) determines the cashback percentage. Tier progression is automatic and based on your cumulative activity points; there is no manual application. Cashback credits are applied instantly and can be used on any haka game with no additional claim steps.

Referral program on haka

When you share your unique referral code with a friend and they open a haka account using that code, complete KYC, and make a qualifying deposit, both you and your referred player receive promotional credits. The bonus amount depends on your tier and the deposit size of your referred player. There is no limit to how many friends you can refer. All referral bonuses are subject to the same play-through requirements as other promotional credits.

Our Rules on Responsible Use and Dispute Resolution

At haka, we expect all users to gamble within their means and to respect the rules of every game they participate in. We do not engage in or condone fraud, collusion, match-fixing, or any form of cheating. Any account suspected of such activity will be investigated, suspended, and reported to relevant authorities if necessary.

How we handle disputes

If you believe a transaction on haka was processed incorrectly, or if you disagree with a game outcome, contact our support team in English. We will review your account history, game logs, and payment records. Our decisions are based on verifiable data and the game rules published at the time of play. If we determine an error occurred, we will credit your account. If you remain unsatisfied, our terms permit escalation to an independent dispute resolution body as a final arbiter.

Account suspension and closure

We at haka reserve the right to suspend or close any account that violates these terms, engages in fraudulent activity, or uses the platform from a prohibited jurisdiction. If we close your account, we will attempt to return your account balance to your nominated payment method, less any outstanding fees or disputed amounts.

Jurisdiction Notice and Limitation of Liability

Our services are available only in jurisdictions where online gaming and sportsbook wagering are permitted under local law. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access haka subject to their local regulations. We do not operate in jurisdictions where our services are prohibited; if you access haka from such a jurisdiction, you do so at your own legal risk, and haka accepts no liability for your use.

To the extent permitted by law, haka is not liable for indirect, incidental, consequential, or punitive damages arising from your use of our platform. Our liability for any direct claim is limited to the amount you have deposited on haka in the twelve months preceding the claim.

Our Data and Privacy Practices on haka

We at haka collect personal information — name, identity document details, address, email, and payment information — only for account verification, transaction processing, and regulatory compliance. We do not sell your data to third parties. Our privacy policy (available separately on this site) details how we store, protect, and use your information.

All communications between you and haka are encrypted. Our live-dealer studios use video feeds for transparency; we do not record or retain video of your gameplay unless required by law. If you have privacy concerns, contact our support team in English or refer to our full privacy policy.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, regulatory requirements, or business practices. We will notify you of material changes via email and in your haka account inbox at least 30 days before they take effect. Continued use of haka after the effective date signifies your acceptance of the updated terms. If you do not agree to changes, you may close your account before the new terms become effective.

Contact and Support

If you have questions about these terms or need clarification on any policy, our support team is available in English during standard hours via live chat. We aim to respond within a few minutes. For non-urgent inquiries, you can also reach us via email; we will respond within 24 hours.

These terms are the complete agreement between you and haka regarding your use of our platform. If any clause is found unenforceable, the remaining clauses remain in force. Thank you for choosing haka as your trusted gaming partner.