haka Casino & Sportsbook Data Care

This page describes what we collect when you use haka and how we keep that data protected. Our approach to privacy is straightforward: we collect only what is necessary for account verification, payment processing, and regulatory compliance. We do not sell your information, and we restrict access to authorised staff and trusted third-party processors.

When you open an account on haka, we ask for your name, identity document details, and address. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, we process payment information through encrypted channels. This section explains the "why" and "how" behind every data point we hold, your rights regarding that data, and how to contact us if you have privacy concerns.

What Data We Collect on haka

We at haka collect personal information in several stages. During account signup, we request your full name, date of birth, national identity number (KTP, passport, or driving licence), and physical address. This is our Know Your Customer (KYC) requirement and is mandatory under local gaming regulations in Jakarta, Surabaya, Bandung, Medan, and Semarang.

When you fund your account, we receive payment details through our payment partners. We do not store full credit card numbers; instead, we use encrypted tokens and preserve only the last four digits for your reference. If you use mobile wallets like DANA, e-wallet, mobile banking, or local payment, we receive transaction confirmation data and your wallet identifier, but not your wallet credentials.

During gameplay, we log your stakes, outcomes, game history, and betting patterns. This data helps us verify game integrity, calculate your tier status and weekly cashback, and detect fraudulent activity. We also collect device information — your browser type, IP address, and approximate location — to prevent account takeover and unauthorised access.

Cookie and tracking data on haka

Our website uses cookies to remember your login session and preference settings (language, timezone). These are functional cookies necessary for haka to operate. We do not use persistent tracking cookies to follow you across unrelated websites, and we do not engage third-party advertisers to track your behaviour off-platform.

We use encryption for all sensitive data

All payment information, identity documents, and account credentials on haka are encrypted using TLS 1.2 or higher. Data in transit and at rest are protected with industry-standard protocols.

How We Use Your Data on haka

We at haka use your data for specific, legitimate purposes. Your identity information is used for account verification and fraud prevention. Your payment data enables deposits and withdrawals through our payment partners. Your gameplay history is used to calculate your tier level, weekly cashback eligibility, and referral bonus credits.

We may also use your data to comply with legal requests from regulators, tax authorities, or law enforcement. If we suspect money laundering, fraud, or other illegal activity, we are required to report it to relevant authorities. We will not disclose your information beyond what is legally required, and we will not contact you for marketing purposes without your explicit consent.

Sharing data with third parties

We at haka do not sell your data. We share your information only with trusted processors necessary for our service to operate:

All third-party processors sign data protection agreements with haka and are prohibited from using your information for their own marketing or secondary purposes.

Note: Our data infrastructure may be hosted in jurisdictions outside Indonesia. All data is encrypted and remains under haka's security protocols regardless of server location.

Your Rights Regarding Your Data on haka

You have the right to access, update, or request deletion of your personal data on haka, subject to legal obligations. If your account is inactive for an extended period, we may anonymise or delete your data per our retention policy. If you believe your data has been misused or breached, contact our support team immediately.

Data retention and account closure

We at haka retain your data as long as your account is active and for a period thereafter to comply with tax, anti-money laundering, and regulatory obligations. If you close your account, we will anonymise your gameplay history and delete non-essential contact information within a reasonable timeframe. However, we may retain records necessary to resolve disputes, verify past transactions, or comply with legal hold requests from authorities.

Data breach response

If we discover a security breach affecting your data on haka, we will notify you by email and account inbox notification without undue delay. We will also report the breach to relevant data protection authorities and provide guidance on protective steps you can take. Our security team conducts regular penetration testing and vulnerability assessments to prevent breaches before they occur.

How We Protect Your Data on haka

We at haka employ industry-standard security practices. Your password is hashed using a strong algorithm and is never stored in plaintext. We recommend enabling two-factor authentication (2FA) via SMS or email for additional account protection. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.

Access to your data within haka is restricted to authorised staff and contractors on a need-to-know basis. All staff handling sensitive information undergo background checks and sign confidentiality agreements. We do not grant administrative access lightly, and all access is logged and monitored.

Contact Us About Privacy on haka

If you have questions about our privacy practices, wish to request a copy of your data, or believe your privacy has been violated, contact our support team in English. We are available via live chat during standard hours and respond to email inquiries within 24 hours.

You can also reach our data protection officer directly for formal requests regarding your personal information. We will respond to all data access requests within 30 days as required by law. Our commitment is to handle your information with care and transparency throughout your time on haka.

Updates to Our Privacy Policy

We at haka may update this privacy policy to reflect changes in our services, regulatory requirements, or security practices. We will notify you of material changes via email and in your account inbox at least 30 days before they take effect. Continued use of haka after the effective date means you accept the updated policy. If you do not agree with changes, you may close your account before the new policy becomes effective.

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