haka Casino & Sportsbook FAQ

When you open a haka account, we require Know Your Customer (KYC) verification before you can deposit or place any wager. You must provide a clear, legible image of one identity document — a national ID, passport, or driving licence — and proof of your current address. Acceptable proof of address includes a utility bill, lease agreement, or recent bank statement dated within the last 90 days. All documents must show your full name and be issued in your own name. Our compliance team reviews your documents within a few hours to one business day. If your documents are rejected (for example, because they are blurry or partially hidden), we will ask you to resubmit. Once approved, your haka account is fully activated.

Opening a haka account is a three-step process. First, fill out the online registration form with your username, email address, password, mobile number, and agree to our Terms & Conditions. We send a confirmation email; click the verification link to activate your account. Second, submit your KYC documents — identity and proof of address — via your account settings. Our compliance team reviews these within one business day. Third, once KYC is approved, your account is fully activated. You can then deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, and start accessing our sportsbook, live-dealer tables, slots, and esports markets on haka.

On haka, you can adjust several account preferences from your account settings. You can update your registered mobile number, email address, and password at any time. You can also enable or disable two-factor authentication (2FA) for enhanced security. If you wish to pause your account activity temporarily, contact our support team in English, and we can help you place your account into a temporary pause status. Note: we do not offer permanent account controls tooling, account limits, or deposit caps — these decisions remain your own responsibility. Our support team can discuss account-management options with you based on your needs.

Depositing via e-wallet, mobile banking, or local payment on haka is straightforward. After you log in to your account, navigate to the "Deposit" section and select your preferred payment method. You will be shown a deposit amount entry field. Enter the amount you wish to deposit, then click "Proceed." You will be redirected to the online payment, e-wallet, or mobile banking app or web page to authorise the payment. Complete the payment using your app credentials, and haka will receive the transfer confirmation within seconds to a few minutes. Your account balance updates immediately once the transaction is verified. All three payment methods — local payment, online payment, and e-wallet — are widely used across Indonesian cities including Jakarta, Surabaya, and Bandung, making deposits quick and convenient for most haka users.

haka does not charge deposit fees for any payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer (online payment, e-wallet, mobile banking, local payment). However, your payment provider may apply their own standard transaction fees; these are outside haka's control and depend on your bank or e-wallet. For withdrawals, haka does not apply a processing fee. Your withdrawal is sent to your nominated payment method at no charge from haka. Note that if your payment provider charges a standard transfer or processing fee for receiving funds, that fee may apply to your withdrawal, but again, haka itself does not deduct any withdrawal fee. All fees are transparently shown to you before you confirm your transaction.

We at haka cover major football competitions and tournaments. Our sportsbook includes Liga 1 (the top Indonesian domestic league), Piala Indonesia (the national cup competition), and Piala AFF (the Southeast Asian championship). We also offer live sportsbook markets for the Champions League, Premier League, and other international tournaments. Beyond football, haka provides live-dealer tables — blackjack, roulette, baccarat, and Dragon Tiger — operated from multi-camera live studios. We also offer slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Additionally, haka lists esports markets covering Mobile Legends, Free Fire, and PUBG Mobile tournaments, giving our users a wide range of wagering options across football, live casino, slots, and esports.

Our weekly cashback on haka is a rolling promotion that runs every seven days. Each week, we calculate the total amount you have staked across all games — sportsbook, live-dealer, and slots — during that week. At the end of the week, we credit a cashback percentage (the exact rate depends on your account tier and the promotion terms active at that time) to your account. This cashback is paid in bonus credit form and is subject to a play-through requirement before you can withdraw it. The play-through requirement is clearly stated when you claim the cashback. Cashback is not guaranteed and varies week to week based on the promotion schedule. You do not need to claim or opt in to weekly cashback — it is automatically calculated and offered to eligible users on haka. To see your current cashback amount and the terms, check your "Promotions" or "Bonuses" section in your account dashboard.

We at haka provide customer support in English during standard operating hours. You can reach our support team via live chat directly from your account dashboard — click the chat icon in the bottom right corner. Live chat is typically the fastest way to get an answer. You can also submit a support request through your account inbox; we respond within 48 hours. For urgent account-security concerns, always use live chat so we can assist you immediately. Our support team can help with password recovery, account verification, payment issues, game rules, and general account questions. If your question is about legal matters or jurisdiction-specific compliance, we may direct you to our Legal Notice page; for data and privacy questions, see our Privacy Policy page.

haka services are available in jurisdictions where local law permits online gaming and sportsbook wagering. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access to haka complies with the laws of their own jurisdiction before opening an account. We operate in supported regions, but access and legality vary by location. If you are unsure whether haka is available in your jurisdiction, contact our support team in English before proceeding. Our Legal Notice page provides additional details on jurisdiction-restricted access and our compliance framework.